OuiCall AIAn AI receptionist for garages and auto repair shops
Under a car with oil up to your elbows, you can't pick up. Sam answers your customers in English or Québec French, notes the vehicle and the problem, and books the appointment into your calendar.
* Plus tax. 500 call minutes included per month, then $0.15 per extra minute.
The calls a garage misses in a day
Whether your shop is in Drummondville, Victoriaville or out on a back road in Lotbinière, the phone rings while you're under a vehicle:
- the winter tire rush before December 1st, when everyone wants a spot the same week;
- “My car's making a noise when I brake, can you take a look?”;
- a customer whose car won't start in the parking lot at work;
- “Do you work on hybrids? Are you open Saturdays?”
Most people don't leave a message: they hang up and call someone else. Sam answers 24/7 the calls you forward to him, either only when you don't pick up, or all your calls while you're working.
What Sam does for you
He notes the vehicle
Sam asks for the make, model and year, then the problem in a few words. You know what's coming before the car even pulls in.
He books appointments
Diagnostics, oil changes, tire swaps: he offers an open slot from your list of services, in your real availability.
He texts you breakdowns
A vehicle that won't run or isn't safe to drive: he takes the address where it is, the name and the number, and texts you the message marked URGENT.
He never gives a price for a repair that isn't on your list: he explains that the mechanic has to look at it first, and offers a diagnostic. The prices you do enter, like an oil change or a tire swap, he gives as written. He doesn't play mechanic over the phone.
Sample call
Illustrative example: names, addresses and numbers are fictional.
Appointments, breakdowns and texts
Appointments. Sam books into your Google Calendar or the built-in calendar, with no double booking, taking each service's length into account. The customer gets a confirmation text right away, then a reminder the day before.
Vehicle stuck. If the car won't run, he takes the address where it is, the name and the number, then texts you, for example: URGENT — Garage Bouchard et fils · Car won't start, parking lot at 300 Lindsay St., Drummondville · Nathalie Proulx · call back at 819 555-0172.
Questions. Hours, makes you work on, listed prices, courtesy car: he answers with your information, otherwise he takes a message.
Transfer. A customer insists on talking to you? Sam can transfer the call to the number you choose.
Pricing and free trial
No contract. Just one extra diagnostic a month covers the subscription.
- 24/7 receptionist, in English and French
- 500 call minutes included ($0.15 per extra minute)
- Confirmation and reminder texts, app to follow your calls
* Plus tax. 500 call minutes included per month, then $0.15 per extra minute.
Free trial: 3 days or 60 call minutes, whichever comes first, starting from the first call Sam answers. No payment during the trial, set up in 15 minutes with you.
Frequently asked questions
Can Sam give a price for a repair?
Only the prices you've entered, for example an oil change or a tire swap. For a repair, he explains that the mechanic assesses it first and offers a diagnostic. He never makes up a price.
What does he do if a customer's car won't run?
He takes the address where the vehicle is, the name and the number, then texts you the message marked URGENT during the call. If the customer wants to talk to you, he can also transfer the call.
Can he help during tire season?
He answers the calls forwarded to him, day and evening, and only books into your open slots, with no double booking. Every customer gets a confirmation text and a reminder the day before.
Do I keep my shop's number?
Yes. Your customers call your usual number; unanswered calls, or all your calls if you prefer, go to Sam.
Try Sam with your own calls
Leave your details: we'll call you back and set up your receptionist with you.
Or call our Plomberie Rive-Est demo at 438 230-5605 and say, for example: “I have a water leak, can you come?” Press 2 for English. Plomberie Rive-Est is our demo of a different business, but it shows how Sam answers, asks one thing at a time and takes messages.
Questions? Call OuiCall at 438 230-5619: Sam answers 24/7, and we call you back.