OuiCall AIAn AI receptionist for plumbers that texts you every water leak
Both hands are in a drain and your cell is ringing in the truck. Sam answers in English or Québec French, sorts emergencies from quote requests and texts you the essentials while the call is still going.
* Plus tax. 500 call minutes included per month, then $0.15 per extra minute.
The calls plumbers miss most
In plumbing, a missed call is often an emergency that goes to the first plumber who picks up. And those calls rarely come at a good time:
- a frozen pipe or a leaking water heater on a Saturday morning, while you're on another job;
- a homeowner in Longueuil who wants a quote on a bathroom reno, while you're soldering;
- the 10 p.m. water leak, just as you sit down for supper;
- simple questions (“Do you come out to Brossard?”) that break up your day.
Most people don't leave a message: they hang up and call someone else. Sam answers 24/7 the calls you forward to him, either only when you don't pick up, or all your calls while you're working.
What Sam does for you
Emergencies come first
Sam asks what's going on: water coming through, a blocked drain, a renovation project. He can tell what can't wait.
He texts you during the call
For an emergency, he takes the address, name and number, then texts you the message marked URGENT before the call is even over.
He books service visits
Not urgent? He offers a visit from your list of services, in your real availability, or takes a quote request.
He can mention the obvious step, like shutting off the main water valve, without playing technician. He never gives a price for a repair that isn't on your list: he explains that the plumber assesses on site. And he always asks for the address or neighbourhood, to check it's in your service area, whether you cover Montréal, Laval or the South Shore.
Sample call
Illustrative example: names, addresses and numbers are fictional.
Emergencies, visits and texts: how it works
Emergency. Sam asks for the address, name and number, one thing at a time. The message goes straight to your cell by text. He can also transfer the call to you.
Visit or maintenance. For a water heater replacement or an inspection, he offers an open slot in your Google Calendar (or the built-in calendar, if you don't have one). The client gets a confirmation text right away, then a reminder the day before.
Quote. For a renovation, he takes the request; you'll find it in the app, with the call transcript.
Real danger. If someone describes immediate danger, like a gas smell or electrical wires in water, he calmly tells them to get out and dial 911.
Pricing and free trial
No contract. One emergency caught instead of lost often pays for the whole month.
- 24/7 receptionist, in English and French
- 500 call minutes included ($0.15 per extra minute)
- Confirmation and reminder texts, app to follow your calls
* Plus tax. 500 call minutes included per month, then $0.15 per extra minute.
Free trial: 3 days or 60 call minutes, whichever comes first, starting from the first call Sam answers. No payment during the trial, set up in 15 minutes with you.
Frequently asked questions
How does Sam know a call is urgent?
He asks what's going on. Water coming through is urgent: the message is texted to you right away. A slow drain or a quote request: he offers a visit or takes a message.
Does he give prices over the phone?
Only the ones you've entered, for example a service call fee or a flat-rate drain cleaning. For any other repair, he explains that the plumber assesses on site. He never makes up a price.
Do I keep my plumbing business number?
Yes. Your phone rings first; if you don't pick up, the call goes to Sam. We set this up with you.
Can he transfer a client to me instead of taking a message?
Yes, he can transfer the call to the number you choose, for example your cell or the cell of an employee on call.
Try Sam with your own calls
Leave your details: we'll call you back and set up your receptionist with you.
Or call our Plomberie Rive-Est demo at 438 230-5605 and say, for example: “I have a water leak, can you come?” Press 2 for English. Our Plomberie Rive-Est demo answers exactly the way it would for your business.
Questions? Call OuiCall at 438 230-5619: Sam answers 24/7, and we call you back.