OuiCall AIAn AI receptionist for heating and air conditioning
With the first deep freeze, everyone calls at once. Sam answers every call, separates heating breakdowns from maintenance requests and texts you the emergencies while you're up on a roof or in a mechanical room.
* Plus tax. 500 call minutes included per month, then $0.15 per extra minute.
Call spikes for HVAC and refrigeration techs
Your phone follows the weather. The busiest days are exactly the ones when you can't pick up:
- furnace or heat pump breakdowns at the first -25 °C, in Québec City as in Trois-Rivières;
- annual maintenance requests in the fall, piling up in voicemail;
- quote requests for a wall-mounted heat pump, in the middle of a Montréal heat wave;
- clients asking whether you service their brand or their area.
Most people don't leave a message: they hang up and call someone else. Sam answers 24/7 the calls you forward to him, either only when you don't pick up, or all your calls while you're working.
What Sam does for you
He sorts the breakdowns
No heat in winter is urgent. Sam takes the address, name and number and texts you the message during the call.
He fills your calendar
Furnace maintenance, heat pump cleaning: he books an open slot from your list of services, with no double booking.
He takes quote requests
For an installation, he notes the request and the address, and you'll find a summary in the app.
He answers with your information only: your brands, your service area, your maintenance prices if you've entered them. For a repair, he explains that the technician assesses on site. And if someone mentions a gas smell or smoke, he calmly tells them to get out and dial 911.
Sample call
Illustrative example: names, addresses and numbers are fictional.
Breakdowns, maintenance and texts
Heating breakdown. Sam asks one question at a time: address, name, number. The message goes to your cell by text during the call. If you allow it, he can also transfer the call to you.
Maintenance. He offers an open slot in your Google Calendar or the built-in calendar. The client gets a confirmation text right away, then a reminder the day before.
Installation. He takes a quote request. You'll find it in the app, with the full call transcript.
Language. He answers in English or Québec French, depending on the client, handy in the West Island or the Outaouais.
Pricing and free trial
No contract. The price doesn't change during peaks: January costs the same $99* as May.
- 24/7 receptionist, in English and French
- 500 call minutes included ($0.15 per extra minute)
- Confirmation and reminder texts, app to follow your calls
* Plus tax. 500 call minutes included per month, then $0.15 per extra minute.
Free trial: 3 days or 60 call minutes, whichever comes first, starting from the first call Sam answers. No payment during the trial, set up in 15 minutes with you.
Frequently asked questions
Can Sam handle a spike in calls during a cold snap?
He answers the calls forwarded to him, day and night. Every emergency is texted to you; the rest becomes an appointment or a message.
Does he give troubleshooting advice?
At most one obvious tip, if it applies. He doesn't diagnose: the technician assesses on site.
Does it work with my calendar?
Yes, with Google Calendar: he sees your real availability and books directly. If you don't use Google Calendar, the calendar built into the app does the same job.
How many minutes are included?
500 call minutes a month are included in the $60. Beyond that, it's $0.15 a minute.
Do I keep my number?
Yes. Your clients call your usual number; unanswered calls, or all your calls if you prefer, are forwarded to Sam.
Try Sam with your own calls
Leave your details: we'll call you back and set up your receptionist with you.
Or call our Plomberie Rive-Est demo at 438 230-5605 and say, for example: “I have a water leak, can you come?” Press 2 for English. Our demo is a plumber, but a heating breakdown call goes the same way.
Questions? Call OuiCall at 438 230-5619: Sam answers 24/7, and we call you back.